1. Overview
MURRONE BMS LLC ("Company," "we," "us," or "our") provides professional marketing strategy, creative production, advertising management, SEO, audits, and related services to businesses in Colorado and online. This Refund & Cancellation Policy explains when refunds may or may not be available and how to request cancellation of services.
This policy applies to purchases made through murronee.us, direct invoices, proposals, or other written agreements with MURRONE BMS LLC. It should be read together with our Terms of Service.
2. Scope
This policy covers all services offered by MURRONE BMS LLC, including but not limited to:
- Brand Clarity Mini-Audits;
- brand strategy, logo, and visual design;
- social media management and content creation;
- digital advertising setup and management;
- email and SMS marketing support;
- SEO optimization and website strategy;
- custom packages and Momentum Mix combinations.
If a signed proposal or statement of work includes refund or cancellation terms specific to your project, those terms apply for that project to the extent they differ from this policy.
3. Nature of Our Services
Our services consist primarily of consulting, research, strategy, creative production, campaign management, and other professional marketing work performed on your behalf. Once we begin intake, planning, research, creative development, account setup, or any other substantive work, time and resources have been allocated to your project.
For this reason, fees for professional services are generally non-refundable after work has started, except where required by law or expressly approved in writing by the Company.
4. Eligibility for Refunds
A refund may be considered � in full or in part � if:
- a duplicate payment was made;
- a payment was processed in error;
- MURRONE BMS LLC is unable to provide the purchased service;
- you cancel before we have begun substantive work on your project (see service-specific sections below);
- a written refund agreement has been approved by the Company.
Refund eligibility is evaluated case by case based on the service purchased, work already performed, and the timing of your request.
5. Brand Clarity Mini-Audit ($45)
The Mini-Audit is a fixed-scope, fast-turnaround service. Delivery typically begins shortly after payment and intake.
- Before work begins: contact us within 24 hours of payment for a full refund.
- After review has started: refunds are not available, because research and analysis have already been performed on your behalf.
- After delivery: the Mini-Audit is non-refundable once the audit report or recommendations have been delivered.
6. Project-Based and Fixed-Scope Work
For one-time projects � such as logo design, brand strategy packages, website landing pages, or custom creative � the following applies unless your written Agreement states otherwise:
- Before kickoff: cancellations requested before we begin substantive work may qualify for a full refund minus any non-recoverable third-party costs already incurred.
- After kickoff: fees for work already performed, approved milestones, and delivered materials are non-refundable.
- Deposits: project deposits are applied toward the total fee and are non-refundable once work has commenced.
- Approved deliverables: once you approve creative, copy, or strategy materials for use, those portions of the project fee are non-refundable.
7. Monthly and Recurring Services
Ongoing monthly services � including social media management, SEO management, email/SMS marketing support, and similar retainer-based work � are billed on a recurring cycle as described in your Proposal or checkout confirmation.
- Cancellation notice: written notice of at least 14 days before the next billing cycle is required to cancel recurring services.
- Current period: fees for the current billing period are non-refundable once the period has begun.
- Partial months: we do not provide prorated refunds for unused days within a billing period unless expressly agreed in writing.
- After cancellation: access, scheduling, and active management wind down at the end of the paid period unless otherwise agreed.
To cancel, email support@murronee.com with your name, business name, and the service you wish to cancel.
8. Deposits, Ad Spend, and Pass-Through Costs
The following are separate from our service fees and are generally non-refundable once paid:
- Advertising spend paid directly to Meta, Google, TikTok, or other ad platforms;
- Third-party subscriptions (email tools, stock assets, plugins, hosting, domains);
- Licensed assets or software purchased specifically for your project;
- Payment processor or bank fees charged by third parties.
We will provide reasonable documentation of pass-through costs upon request when relevant to a cancellation or dispute.
9. Non-Refundable Items
Refunds are generally not available for:
- completed consultations or strategy sessions;
- delivered audits, reports, or recommendations;
- customized strategy or creative work already performed;
- approved and delivered creative assets, copy, or campaign materials;
- account setup, platform configuration, or campaign launch work already completed;
- any service where substantive work has begun under an agreed scope;
- fees for time spent on cancelled work due to Client delay, missing materials, or failure to provide required access.
10. Cancellation Requests
If you wish to cancel a service, contact us as soon as possible:
Email: support@murronee.com
Phone: (720) 243-7916
Include your name, business name, the service purchased, payment date, and reason for cancellation. We will confirm receipt and explain whether a full refund, partial refund, or no refund applies based on this policy and work completed to date.
Approved cancellations before work begins may qualify for a full refund to the original payment method.
11. Chargebacks
If you believe a payment was processed incorrectly or you disagree with a charge, please contact us before initiating a chargeback with your bank or card issuer. We will make reasonable efforts to review and resolve payment concerns promptly and in good faith.
Initiating a chargeback without first contacting us may delay resolution and, where work has been performed under an agreed scope, may not result in a refund. We reserve the right to provide evidence of service delivery to payment processors when appropriate.
12. Processing Approved Refunds
When a refund is approved:
- refunds are generally returned to the original payment method used at purchase;
- processing typically begins within 5�10 business days of approval;
- final posting time depends on your bank, card issuer, or payment provider and may take additional business days;
- we will confirm by email when a refund has been initiated.
We cannot control processing timelines imposed by third-party financial institutions.
13. Disputes and Good-Faith Resolution
We aim to handle billing and service concerns fairly and transparently. If you are dissatisfied with a deliverable or believe a charge was made in error, contact us with specific details so we can review the situation.
Where appropriate, we may offer revisions, account credits, or partial refunds as a good-faith resolution � even when a full refund is not required under this policy. Such resolutions are at our discretion and do not create an obligation for future cases.
14. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. The revised version will be posted on this page with an updated "Last Updated" date. Changes apply to purchases made after the updated policy is published, unless otherwise required by law or agreed in writing for an existing project.
15. Contact
Questions about refunds, cancellations, or billing may be directed to:
MURRONE BMS LLC
12534 2nd St
Eastlake, CO 80614
United States
Phone: (720) 243-7916
Email: support@murronee.com